Customer Ratings & Reviews for BrookStone Insurance Group, LLC
Our company has been working with Brookstone for many years. The service and customer care that we receive is outstanding at all times.
Erin handles our business in a very timely and professional manner and she is a complete joy to work with.
NANOLYN DAVIS, CANTON, TX
My company is not new to BrookStone but, I can say with confidence that Erin Conner continually handles all our requests with a sense of urgency. Her level of professionalism and customer service is unrivaled and we're thankful to have her working on our behalf.
Susan Pruitt, Georgetown, TX
Doug is head and shoulders above all the other agents I have worked with in the industry. His team is expert in their knowledge and Doug is extremely responsive and concerned with taking care of his clients.
Jared, Austin, TX
Not only is Doug Lynch very knowledgeable, he always gives exceptional service with the same day quote and binding. Highly recommend!!
Janis, Austin, TX
EXCEPTIONAL! You can expect a response in less than one hour, and binding same day. Communication is quicker than any other we know of! Doug and Donna iare absolutely a power team.
Many Hing, Bartonville, TX
Doug Lynch was super helpful getting my business insurance lines up and started. I really appreciate it when people are willing to go the extra mile.
John Verdier, Weatherford, TX
I received a large increase on my HOI and decided I needed to get quotes to try and lower the premium. Victoria was very helpful and knowledgeable and did a great job of helping me lower the premiums and walking me through the whole process. After that I also asked to see if she could help with my auto insurance. She also was able to save me a lot of money there and again, walked me through everything from start to finish. I saved over $1,000 year and was very happy with her service and prompt replies to all emails. If you’re reading this and need help, please contact Victoria and you will be very happy you did.
Dave, Fort Worth, TX
Morris Builder's has been using Brookstone Insurance Company for over 20 years. I have to really speak highly of the Agents as they are phenomenal in their knowledge and expertise of assisting with your needs. I have had encounters with many insurance companies and Brookstone is by far the TOP within my 40 years. Keep up the AWESOME work you all provide and I hope all others will join in to share how we already feel!!!!
Amy Chatman, Montgomery, TX
I've been working with Doug for the past 3 weeks in obtaining a new GL policy. These policies are so confusing and tricky to understand. I am glad there are people out there that take care of Builders as it appears no one else wants too with the exception of taking your money and not caring if you have coverage or not. Doug has been very patient and informative about everything from the Builders Risk policy to our GL policy....I have switched companies and glad I have done so.
Sheila Harrison, Conroe, TX
Brand new customer to Brookstone. Can't speak highly enough about them. Been working with Doug - Awesome guy, Awesome Service
Sean Clark, PEARLAND, TX
You can trust these guys to lead you the right way. I've known Doug for over a decade. He keeps his word and works so hard to give you great service. You will love them too!!!
Roy FAUST, AUSTIN, TX
I have worked with Diane and Victoria for several years. They are always very helpful and quick to respond to any questions or needs I have. It is so easy to add a new vehicle which is super convenient! Diane has helped me on several different occasions and Victoria found me savings with a different provider without me even having to ask!
Haylee Williams, Weatherford, TX
I have been working with Erin and Brandy for over 15 years with two separate companies. The attention to detail , customer service and professionalism is what I have continuously received and the reason why I have both my personal insurance as well as my company insurance with them. Their knowledge in the industry is superior. I would highly recommend BrookStone for all of your insurance needs.
LaRon Higgins, Dallas, TX
Omg I was just thinking about how I could get in touch with Victoria's manager or supervisor to let him or her know how awsawes she is. We had to add a new car to our insurance in a rush, all I did was email her and within about 10 minutes she had gotten me a quote added the car and sent the new insurance cards. She always finds me the best insurance at the lowest rates. It is a pleasure doing business with her!
Cris, BALCH SPRINGS, TX
I've been working with Erin and Brandy for more than 10 years and their professionalism, customer service, consultative approach, responsioveness and expert overall knowledge has been exceptional and unmatched by any other agents I have dealt with in my 30+ years of business. They handle all of my personal insurance as well as my professional insurance. They have saved me a great deal of both time and money. I would not hesitate to recommend them to anyone for any type of insurance.
Don Neubauer, Arlington, TX
We were shopping insurance quotes for our small business for general and professional liability policies. Lauren met with us and made the process very easy. The pricing was extremely competitive, and we got better coverage than our old policies provided for a lower price. Great customer service! I highly recommend BrookStone Insurance Group!
Andra Z. Kayem, Dallas, TX
Erin is absolutely outstanding! Whatever needs to be done she is on it with a great sense of urgency,detail, and professionalism! Could not ask for anything more!
joe croce, westlake , TX
When I thought I was never going to get insurance for what I was looking for they came through and fast. Very thankful for them!
Mike Price, Plano, TX
Our company decided to research insurance rates and Doug was our first company to begin the comparison. We searched no further as Doug was able to provide a substantial premium savings to our company which incredible promptness. He and his team have exhibited nothing but outstanding customer service and professionalism.
CHRISTOPHER DAVID HOMES, bastrop, TX
I am a home builder and I was in need of General Liability and Builder's Risk insurance. These Insurance policies can be quite complicated when considering their costs versus benefits. Doug, is very helpful i n explaining costs and benefits and responds promptly and thoroughly to any questions that one may have. The staff is also quite prompt and hard working. So far, I haven't felt like just another Insured but more like a valuable client. Keep up the good work!
Nadeem Jiwa, Houston, TX
We shopped around for homeowners insurance when purchasing our home over a year ago. BrookStone offered the best policy at the best price hands down. We decided to go ahead and check into auto insurance and bundled the two with significant savings over what we were paying! BrookStone has provided exceptional customer service. Switching to BrookStone has proven to be a great decision!
Amy Stewart, Mount Pleasant, TX
I recently switched insurance providers to BrookStone Insurance. The customer service at BrookStone Insurance is amazing! They made the decision easy and fast. The pricing was very competitive and I actually was able to receive a much lower rate that my previous provider. I strongly recommend BrookStone Insurance to meet all your needs.
Dana Sheridan, Houston, TX